Keep More Money in Your Pocket
By Angela Brown
Do you always get the right amount of change?
I don't. I'm not sure if cashiers are singling me out of the crowd or if I've got this big "I can't count" sign on my forehead. This last week as a test, I stopped each time I made a purchase and counted the change given to me. Out of seven purchases, I received incorrect change four times.
Once I was given one dollar too much and the other three times, I was short changed.
The funny thing is I usually don't even pay attention to the amount of change I'm given. Cashiers are paid professionals and they are just expected to give me the right amount of change - right? Well, you would think so, but I guess it's not so obvious.
So then I started paying attention to the receipts that cashiers ring up for me.
(And I admit that often I pay for purchases with a debit card and don't even look at the amount totaled. Swiping that card as you grab your goodies and off-you-go, is so fast, it's easy to forget to see if you were charged correctly.) So for two weeks now when I've gone to the grocery or department store I've stopped to check the receipt.
On one occasion, I was charged for two separate items each twice. Another time I was not charged at all for a $6.00 item. On a different day I bought two pillows that were on sale discounted $4.99 each, but when they were rung up, the discount was not included so in essence I paid $9.98 too much for the pillows (or rather, I didn't get the sale price.)
Here's the "rest of the story" as Paul Harvey would say; each time I brought up the error to the clerk, they acted as if "no biggie, we make mistakes like this all day." So I paid the six dollars I wasn't charged, I was patient while the cashier called her manager to erase the two extra charges at the other store, and at the store with the pillows the girl couldn't fix the mistake at all. She sent me to the customer service desk, where the service rep erased the entire purchase and rang everything up again. When she got to the pillows (19.95 each) and it gave her full retail price, she simply voided the charge, charged me for one pillow and gave me one pillow for free without even ringing it up.
I explained to her that if she gave me one pillow without ringing it up, instead of me getting a $10 discount on two pillows (discounted $4.99 each) that I was getting a $20 discount and there was no paper trail of what had happened to the pillow (i.e. inventory nightmare).
She assured me that it was fine and she would take the rap for it. I asked if she would like me to sign something that said I took one pillow for free so she wouldn't have to pay for the pillow out of her pocket and she said "no, it's no big deal."
The big deal is that stuff like this happens all the time - whether or not you pay attention. Sure I was glad for a discount and don't mean to sound ungrateful, but as I left the store, the business owner in me said; "Yikes, I wouldn't want her working in my store."
If you are one of those people who swipe your debit/credit card at the pay pump before you pay for gasoline and never look back, ask yourself next time you drive away: "How much did I really just pay for that tank of gasoline?" You might be surprised by looking at your receipt that you've automatically purchased a car wash or donated to the station attendant's favorite charity without even knowing it.
If keeping money in your pocket is important to you, make sure you check your receipts and check your change.
© 2005 Words of Wellness